Thank you for signing up to attend one of our events. In the (hopefully) unlikely event that you need to cancel your attendance at an event, these notes serve as guidance for the procedures to be followed.
Should one of our events get cancelled for whatever reason, and you have paid the full attendance fee, then you will be entitled to a full and unconditional refund. If you have paid via credit card, the amount will be reimbursed directly to your card account. If you have paid by any other means, we will contact you to arrange a suitable payment method.
If however, for whatever reason, you decide that you are unable to attend an event, and have paid the full fee, then you will be eligible for a full or partial refund as follows:
Cancellation 3 months or more prior to the event – 100% refund
Cancellation between 1 month and 3 months to the event – 50% refund
Cancellation between 1 month and one week to the event – 20% refund
Cancellation one week or less prior to the event – no refund
If you have paid via credit card, the amount will be reimbursed directly to your card account. If you have paid by any other means, please suggest a preferred payment method.
If you have any questions on either procedure, please contact us.